yep H&R will take the easy way out quite often,,,,,, the local H&R here told a woman last year she couldnt claim her 17 yr old son as a dependant & he was still in highschool........ truth to it is she was not allowed to get the child tax credit for him (it stops when the child hit 16) but could still get the dependant credit for him,,,, so i tripled her refund & looked like a superstar to her.......
turbo is good but keep in mind its only as good as you allow it to be,,,,,,, & you get what you pay for......... I go to classes & forum year round to get the latest knowledge of what we can & cant write off.
not tooting my own horn,,,,but if you ever use us (or another private firm) you will never use turbo tax again.
I normally do little over 3k returns each year & have clients all over the states.
(my furthest is Hawaii,,,, she mails hers to me every year & i keep begging her to let me deliver her refund to her hahahaha)