After checking out the mean city cycles website and getting questions answered from Allen, I decided on the $100 solo memory foam modification (since I don't ride passengers). I called the number on the mcc site and got my appointment date (2/9/11) and gave them my $25 (non refundable) deposit. This left me a $75 balance plus whatever Fedex charged for shipping it back. I filled out the motorcycle seat form; which tells mcc what mod I want. I took my seat and seat form to UPS. They boxed, packaged, put my mcc appointment date on the outside of the box and shipped it for $14. UPS said it would take 4 days to get there and gave me a tracking #. When I got home I e-mailed mcc the tracking #. On 2/9/11 I got an e-mail from mcc saying my seat is completed and my balance was $88.87. I paypal them my balance on 2/9/11 they sent me back a tracking # confirmation and I received my seat on 2/11/11. Seat is on, I have no problems and love it