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818 Posts
A side note. The bike was going to be appearing on a TV show Sunday August 16th., I was trying to have it look as nice as possible, hence my seemingly lack of patience.
I sent my first email because I didn't receive any kind of order receipt or conformation of the order - which I had placed directly with RC. I had no idea if they actually processed the order? When would it ship? What was the final cost? Were they making the correct rims, rotors Etc...
On 8/3/09 this is the email I received from my first inquire about a detailed receipt. (4 business days from time of order)
Your order is scheduled to ship the 6th of August. Your order was placed on the 28th of July. Most orders ship within 7-10 Business days,
Note: No receipt.
On 8/7/09 received this email. (8 business days from time of order)
We are waiting on the two rotors to be complete, your order should ship the first part of next week.
On 8/12/09 this email arrived. (11 business days from time of order)
I do apologize, but you will not receive your order by this weekend. The rotors are being finished up. We had some issues with our machining. You are also in California which is 5 day UPS shipping region. Once again I am sorry. You order will ship out to you by the end of this week, or the first of next
On 8/18/09 this arrived. (15 business days from time of order) (3 wks)
I went and checked on your rotors. One did not pass quality code, they re-cut another one for you and it is being polished, it should ship Wednesday, the latest Thursday. I have went out and taken care of this myself.
Now before any of you start flaming me. I am completely aware that sh&# happens. Suppliers don't deliver on time. You lead engineer skipped town with your assistant. The IRS took you into custody. It's a new model....
How many of you have been told your new pipes will arrive next week? Only to find out next week that it will be another week and then another month? I bet you were not happy. If we are told from the beginning that our order will be 30 days we might grumble a little but we move on. However, when we are told it will ship next week, and then again, the following week and the following week. We get all excited and become like a child waiting for the morning so we can open our presents, only to learn that special morning is promised a week later... That is what irritates the consumer. It's that promise and when that promise turns out to be untrue we get upset. When we are told that promise three or four times... wouldn't you be just a tad irritated?
The point is if you are not sure you can deliver don't say you can! Tell me you will keep me informed as to the progress of the order. For instance, it's on the way to chrome. Now to polishing - oops didn't pass quality inspection have to make a new one. I might grumble but I understand. But when you tell me it will ship next week. I expect it to ship next week.
<putting away his soapbox>
T
I sent my first email because I didn't receive any kind of order receipt or conformation of the order - which I had placed directly with RC. I had no idea if they actually processed the order? When would it ship? What was the final cost? Were they making the correct rims, rotors Etc...
On 8/3/09 this is the email I received from my first inquire about a detailed receipt. (4 business days from time of order)
Your order is scheduled to ship the 6th of August. Your order was placed on the 28th of July. Most orders ship within 7-10 Business days,
Note: No receipt.
On 8/7/09 received this email. (8 business days from time of order)
We are waiting on the two rotors to be complete, your order should ship the first part of next week.
On 8/12/09 this email arrived. (11 business days from time of order)
I do apologize, but you will not receive your order by this weekend. The rotors are being finished up. We had some issues with our machining. You are also in California which is 5 day UPS shipping region. Once again I am sorry. You order will ship out to you by the end of this week, or the first of next
On 8/18/09 this arrived. (15 business days from time of order) (3 wks)
I went and checked on your rotors. One did not pass quality code, they re-cut another one for you and it is being polished, it should ship Wednesday, the latest Thursday. I have went out and taken care of this myself.
Now before any of you start flaming me. I am completely aware that sh&# happens. Suppliers don't deliver on time. You lead engineer skipped town with your assistant. The IRS took you into custody. It's a new model....
How many of you have been told your new pipes will arrive next week? Only to find out next week that it will be another week and then another month? I bet you were not happy. If we are told from the beginning that our order will be 30 days we might grumble a little but we move on. However, when we are told it will ship next week, and then again, the following week and the following week. We get all excited and become like a child waiting for the morning so we can open our presents, only to learn that special morning is promised a week later... That is what irritates the consumer. It's that promise and when that promise turns out to be untrue we get upset. When we are told that promise three or four times... wouldn't you be just a tad irritated?
The point is if you are not sure you can deliver don't say you can! Tell me you will keep me informed as to the progress of the order. For instance, it's on the way to chrome. Now to polishing - oops didn't pass quality inspection have to make a new one. I might grumble but I understand. But when you tell me it will ship next week. I expect it to ship next week.
<putting away his soapbox>
T
On one hand I am dropping close to 4 grand, have been told 4 different shipping dates, never got a receipt, and the worst part? I am subjecting all the nice people on this board to reading this post. But on the other hand, I get a free t-shirt. 
