[Stump]

I just checked in couple days ago and Ive already met/talked with some really nice folks etc. Then tonight finally I had a minute to click around the whole site see whats up. I have to make an observation. Has anyone else here looked at the big picture of this site and seen what I see? First 5 minutes I clicked around I was thinkin holy chit WTF is goin on here.

This may not be popular with some but I have to say it. If I were half or more of the manufacturers Id tell a whole bunch of people where to piss off. Is there a manufacturer here that hasnt had their ass ripped yet? What I have seen just walking in the door is crazy.

Anyone can rush crap out the door. The good stuff takes some hard work. Custom parts dont come out of the deep fryer at McD's drive thru. So why is everyone rippin the manufacturers so hard? Just anxious for parts I hope? or have I landed in the zone of jackass central?

EVERY manufacturer here no matter how hard they try they are still subject to issues from other forces whether it be material delays .. machninery malfunctions etc etc .. who knows.. you name it.. it happens .. murphys law LOVES manufacturers... but you can pretty well bet they are still workin their asses off whether you stop to appreciate it or not.

Just an observation from my first ride thru town.

So wazzup? Talk to Brutha Stump?

Why so much raw ass towards manufacturers?

 

[DeadSpider]

Sucks to read that but you are right. Some members have expressed themselves freely towards certain issues. While I can agree with their anger on certain issues I do feel it could have been handled in a better way than how it was.

I have always been a got to have it first kind of person in the recent past. But I learned that inorder to be the first kid on the block with the new goodies I often suffered from Gen 1 issues like delays and slightly off products. It's a risk people take if they want it before certain kinks can be worked out over time through trial and error. And sometime shit just happens.

I thank all vendors here and future vendors to be for bring us choice and kick ass products.

P.S.
Dear vendors,
Still waiting for a tall sissybar w/ pad

 

[cycho]

Hey Stump, looks like you make some nice stuff, so looking forward to what you come up with for the Fury.

Maybe you've seen some threads I haven't, but mostly what I've seen is people complaining about broken promises, being charged for products that haven't been shipped, and being shipped the wrong parts.

I understand the custom parts business is a different breed. If pre-payments or deposits are required prior to shipping, and disclosed prior to order commitment, then no problem. Otherwise, I'm not financing your operation. Don't charge me until you ship my parts. As for the other issues, poor customer service is poor customer service. Don't make promises you can't keep. When you do, make it right. If you send the wrong part, make it right. Don't expect me to wait another week. Next day it to me, and send a call tag for the wrong part.

Bottom line is, when I give you a credit card number, you don't have to wait another month to get your money. You don't get the wrong kind of money, and you don't have any problem fitting it in your bank account. All I ask is the same.

 

[tdebeers]

Some thoughts

As an individual who is a consumer and manages a small multi-national conglomerate who is a manufacturer, a wholesaler and a retailer I have a decent understanding of both sides.
The majority of consumers are not stupid and are aware that "Murphy's Law" happens. For this consumer what I loath are empty promises! Don't tell me my order is shipping on Thursday when you don't know if it will... then turn around on Thursday and state it will ship next Wednesday. Then, positively next Thursday.
Don't take my money and then ship my order a month later. Don't tell me you are going to do something and then not do it. Don't BS me.
Mr. Manufacture consumers are taking you at your word. "Orders ship within 24 hours." In reality they don't have stock and the Cobra pipes are dropped shipped directly from the manufacture and are currently delayed 40 days. But the web site shows the pipes in stock.
It's this kind of song and dance that I really dislike.
Getting off soap box.
T

 

[LDJ]

I don't like being led astray. Don't tell me you will ship on 7/30 and then charge my card and then say oh it won't ship until 9/30. This one of the reasons I shop on Ebay first for most things. You can leave serious feedback if somebody jerks you around like Cruiser Customizing did me. Then had the nerve to cop an attitude when I called and canceled the order.
Everyone understands delays but don't advertise something for sale if you don't have it. Tell the consumer it will be dropped shipped from the factory. Give me a realistic date and its all good. To me thats a bad business practice. If I pay, I should get, simple as that, otherwise don't charge me until it ships. People wonder why their business fail. its all customer service and quality. I will drive past 3 stores selling the same thing to do business where I feel appreciated and will pay more for the privelege. Treat your customers as the important people they are otherwise you won't have them for long.
Passing the soap box to the next in line.

 

[383]

Respect the CUSTOMER AND YOU WILL GO FAR!!!!

Your thread is silly and so are your staments!

Middle men, dealers reps and Manufacturers need EVERY CUSTOMER!!!
Most of the VENDORS hawking crap here are NOT MANUFACTURING ANYTHING ONLY MIDDLE MEN AND OR ASSEMBLERS!!

I have SOLD, for years, 80K sweepers directly to Contractors for THE WORLD LEADER IN SWEEPING, and a 110 year old company. 1 million square foot MANUFACTURING PLANT, PLASMA CUTTER BIG AS A HOUSE FOUNDATION, POWDER COATING BAY BIG AS A DUPLEX HOUSE! R&D DEPARTMENT, 35 CATAPILAR DIESELS ON THE FLOOR, ect.
THEY HAVE LEARNED TO MAKE THE HIGHEST GRADE OF SWEEPER AND TAKE ALL THE INPUT FROM CUSTOMER TO REFINE AND GROW THEIR BRAND!!
TO MANY PEOPLE TALK THE TALK BUT DONT LIVE UP TO THEIR BIG MOUTHS, THEY MAKE CLAIMS THEY CANT KEEP!!!!
TO ALL PEOPLE SELLING ANYTHING HERE or USING THIS FORUM AS A MONEY LINE LISTEN AND LEARN HOW TO DO BETTER!!!!

LEARN TO TAKE THE BLAME, SAY SORRY, EAT SOME SHIPPING Cost ECT!!!!
TAKE SOME RESPONSIBILITY FOR ONCE!! HAVE YOU NEVER HEARD the phrase "WORD OF MOUTH!!"

WE are the consumer and the internet IS LEVELING THE PLAYING FIELD IN OUR FAVOR SO BOOOO HOOOO. FURY owners CAN LEARN HOW CERTAIN COMPANYS JACK PEOPLE AROUND AFTER THEY HAVE PAID IN FULL!!!!!

ITS OUR RIGHT TO VOICE OUR DISDAIN AND WARN ANY OTHER PERSON OF A SCAMER OR LIAR!!!

I REALLY THINK YOU FORGOT WHO PAYS THE BILLS FOR YOUR COMPANY AND EVERY COMPANY FOR THAT MATTER!!

P.S. the MASS majority of us learn from each other and this site has been an valuable tool to HELP PEOPLE!

P.S.S. You sound like a RUBE, WE ALL HERE PAID OVER 12,000 dollars for OUR BIKES. WE have a right to be concerned, talk and recommend what and what not to use!!!

Matte Silver #56

The site is working for the people IT SERVES!

 

[Minion450]

Most of the time consumers understand that there can be issues with their products. Its when the companies don't keep the customers up to date that i find is what bothers them so much. when they have to call, and sometimes sit on hold, just to find out something is missing or its back ordered.

Just give your customers a call, email or even a text. it makes the consumer feel like you actually care about their business. just my two cents

 

[Clueless]

I agree Stump, I said it before, you can have it done right, or you can have it done right now. This board does seem to have a loud bunch of whinners for a new board (1087 members), but time will weed them out. I think it is funny how most want someone else to do the work for them, then complain that "it doesn't fit, or the directions are crap" , in the 70s when I started riding, you did it yourself, and I still feel if you can't work on it, don't buy it. Anyone who thinks Stump is a "RUBE" only needs to get his/her head out of their azz and check the VTXOA board, his work and rep are top notch. I was really hoping Hals Fury board would take off better than it has, better board, FEWER ADS, more knowledge from the VTX crowd. My stuff will be on its way to you this fall for chrome Stump, guess since I am old I can wait till the winter to do some mods,

 

[Stump]

So is the point to simply share an experience or more revenge because a person didnt get what they wanted the way they wanted and they paid $12000 for their bike so now its a personal mission to try and beat someone down get a lil payback because they feel disrespected? Because what I have seen in some threads goes past disatisfaction and is down right rude and way over the top. Ok one has vented and told the world how bad they feel they got screwed yada yada but ya know what?? ANY manufacturer will tell you the same thing. ANY publicity is good publicity. Ive seen guys get bashed relentlessly online before and by the end of the day have record breaking sales. Thats fact. It doesnt always have the effect you might think.


I didnt start this thread to try to start a pissing match at all. Just the opposite. Ive been a member of several boards and made many awesome friends. I was just a lil surprised to see so much hardcore bashing even if a person has a legitiment complaint. So I asked what I felt to be a legitiment question. Hell it might even give me some helpful insight in what I do as well. I havent seen anything brought up that wouldnt be a legit issue for any consumer. Its just how its handled that caught my eye so fast.

This website is a business all its own. When its reps disrespect folks and lower themselves to personal attacks on anyone whether it be member or manufacturer it makes a large statement about management no different than any other business. It also sets the pace for others to follow suit and all you have is a management supported bashfest everytime someone feels frustrated. It is public and you will have people ( not only manufacturers but bike owners ) see it and pass over moving on to friendlier ground feeling that should they make a mistake or ask what they might feel is a stupid question they'll get totally hammered. The fury ( even though a very nice bike ) isnt the only bike around ya know and as one has the option to bash so they too have the option to take their R&D to other bikes and or sites with friendlier atmospheres. So does a site like this which I have no doubt is full of great people also make the wrong kind of statement to folks or does everyone work thru and not get so excited so the community can grow as well as the bike grow?

When I first heard this forum even existed .. first thing that was said was "yep theres a fury board now but I'll warn ya thats a damn rough crew in there eating everyone up you may not want to go. I didnt sign up". Well ok I was warned but I came anyway cuz you can bash me all ya want wont do ya no good. lol Im like an old fathead snappin turtle. Cut my head off I can still take a finger with me.

Anyway from the responses I get it. I may have a difference in opinion on what effect it all has on the bigger picture and overall health of bike and community but I get it.

-Rube

 

[460brevill]

i say kick back,look good and wait on it.it will come.welcome stump and i agree with you.keep the rubber on the ground.

 

[chopped]

There have been some legitimate concerns with some of the manufacturers of products for the Fury. I think many members felt like they were getting screwed over, me included. We all let our frustration be heard and wanted to warn others, so they could keep an eye on their wallet. We have seen some great products for the Fury already. These companies have moved a decent amount of product through the forum. Hopefully, there is lots more to come.

 

[695]

Don't blame the members

Yes this is a tough crew of members, are we to blame?

The fact that this is an open forum, yes hence the word 'forum', you are welcome to voice your opinion.

Most of the complaints you have read in these topic's have been about over committing by the manufacturers on delivery dates and some practices of charging your credit card and not delivering the product as promised.

I as a member of this forum want to hear the comments of the other members. I want to know that if I deal with that manufacturer what I can also expect and base my purchasing decisions accordingly.

We are all anxious to get mod's for our new Honda Fury, however I am not about to put a less than quality part on a brand new 13K motorcycle.
While price is a concern, I will take quality over price any day. It's worth a little more to me.

The bottom line is your actions and quality product, will speak louder when expectations are set up front and delivered on.

Just like we complain about the bad, we also praise and recommend the manufacturer. Which will lead to other members purchasing from you.

I would not change a thing about the way this forum is being handled, I feel it's dead on with it's frankness and makes me a more aware consumer of after market products for my motorcycle.

I value other members feedback in this forum..

my 2 cent's..

 

[TX Fury]

You got to look at both sides of the coin.

I think the vendors have done a great job of getting stuff out for a new bike. Most of the stuff I have seen and bought has been great quality. I have read some threads that take things too far, but I am also glad to see those threads because it helps me decide who I want to spend my money with. I have also seen some threads that praise the vendors too. I have some great products from Accutronix, RAW, Low and Mean, S&S, and Cobra already on my bike and I am looking forward to Sumo-X and your products too. We are a pushy bunch who want products now because we care. We should try to be less pushy because I too would rather have a good product than a rushed product. On the other hand, most people just want honesty. If you don't know when something will be done then say you don't know. We may ask for updates, but I think we can understand for the most part stuff takes time. There will always be a few bad apples, so don't judge the entire forum based on them.

 

[ninja333]

yea, I have nothing bad to say about any of them. I know their is a rush to get out products and as bad as I want to start tricking out my fury I am really trying to wait til next summer or so. I am an artist in training and I have learned that it may be better to wait until many parts become avaliable in order to really put together what my vision of my Fury will be. There has been some really cool stuff out and even cooler stuff that will be out in time. The Fury is a blank canvas and you can't rush a true masterpeice. (although some guys here have done some badass things to their bikes with what is out now) The venders are just dudes doing the best they can, just like the rest of us.

 

[JHL128]

The way I see it, for a bike that has only been available to the public since March, there are already a great assortment of aftermarket parts! When I started looking around at what was available for my bike, I was amazed at the selection. I really think the vendors are doing a great job in getting new parts put out for this bike. I knew how new this bike was when I bought it, and I knew there would not be a large aftermarket yet. There is no reason to get worked up because a vendor didn't deliver the prototype new part on the day he said he would. With so many people involved and so many things that need to be worked out, there is always going to be confusion the whole way up the chain. People just need to be patient and understanding about the process. Just be glad there IS an aftermarket already!

 

[Stump]

This bike has gotten more attention quicker than several Ive seen lately. People are all over it to make some parts. The thing with any new bike though is it takes time for it to get up to speed to where you start seeing a decent selection of parts. Usually about 18 months. From what Im seeing this bike is way ahead of schedule and theres some serious humpin goin on to gitter done so you guys really are getting more luv than some of ya think. It'll get there. It always does. VTX's have been out since 02 and theres massive amounts of parts for it and I still see new stuff all the time. There may not be as big of selection since theres just pretty much the one fury model but my guess is this bike will get its justice and by about next summer you'll start seeing some really tricked out versions rollin around out there.

 

[tdebeers]

The way I see it, for a bike that has only been available to the public since March, there are already a great assortment of aftermarket parts! When I started looking around at what was available for my bike, I was amazed at the selection. I really think the vendors are doing a great job in getting new parts put out for this bike. I knew how new this bike was when I bought it, and I knew there would not be a large aftermarket yet. There is no reason to get worked up because a vendor didn't deliver the prototype new part on the day he said he would. With so many people involved and so many things that need to be worked out, there is always going to be confusion the whole way up the chain. People just need to be patient and understanding about the process. Just be glad there IS an aftermarket already!

Just something for consideration...
If you are late on your car payment - will the bank just be patient?
If you owe the IRS? Will the government be understanding?
Your rent / mortgage check is late? Will you not be penalized?
Would you keep a job that you are constantly late to or be fired?

No one is understanding or patient if I am late with my payments. So why should I tolerate a company that has already taken my money but keeps missing their shipping date?

If you tell the consumer from the beginning that a firm shipping date is not possible due to the process of manufacturing we understand.

It's when you tell us it will ship on X date - we expect it to ship on that date. Otherwise don't tell us a date if you are not positive it will ship!!

T

 

[DeadSpider]

Just something for consideration...
If you are late on your car payment - will the bank just be patient?
If you owe the IRS? Will the government be understanding?
Your rent / mortgage check is late? Will you not be penalized?
Would you keep a job that you are constantly late to or be fired?

No one is understanding or patient if I am late with my payments. So why should I tolerate a company that has already taken my money but keeps missing their shipping date?

If you tell the consumer from the beginning that a firm shipping date is not possible due to the process of manufacturing we understand.

It's when you tell us it will ship on X date - we expect it to ship on that date. Otherwise don't tell us a date if you are not positive it will ship!!

T

I can agree with that point.

 

[no_fury]

I posted this on another thread and thought it would also be useful here.


I've spent countless $$$ over at Stumpwerx. Let me tell you one thing about my experience with Stump, he is a straight shooter through and through. His parts WORK and they are priced better than his competitors stuff which is 9 times of of 10 of lesser quality and engineering. He will NOT sell you anything before it is ready to be sold and holds the highest standards of quality I've ever seen. He will NOT sell or try to sell you something that is not ready to go out the door....Believe me begging doesn't work.

I can't speaker for the other Vendors on this site as I have not had the opportunity to work with them yet.

 

[tdebeers]

I posted this on another thread and thought it would also be useful here.


I've spent countless $$$ over at Stumpwerx. Let me tell you one thing about my experience with Stump, he is a straight shooter through and through. His parts WORK and they are priced better than his competitors stuff which is 9 times of of 10 of lesser quality and engineering. He will NOT sell you anything before it is ready to be sold and holds the highest standards of quality I've ever seen. He will NOT sell or try to sell you something that is not ready to go out the door....Believe me begging doesn't work.

I can't speaker for the other Vendors on this site as I have not had the opportunity to work with them yet.

OK, No_fury, tell the truth he is your brother-in law.... Right? lol
T